Our products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed within one hour but could take as long as twenty-four hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form. The email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Downloads from our servers are monitored to ensure you are able to successfully access our products. The server will allow three download attempts. After the third attempt, or the seventh day, whichever comes first, the server will terminate access by deactivating the download link. If this happens and you need further assistance please contact us.
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via download we generally offer no refunds once a download has occurred. If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon request. We make this determination on the status of your download link (see Product Download above). Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion.
Refund requests must be made within fourteen(14) days of your original purchase.